The Senior Director of Customer Experience at Innomar Strategies, Jennifer Gunn oversees comprehensive patient support services for nine pharmaceutical manufacturer accounts, with a specialized focus on oncology. In this role, Jennifer not only supports patients’ medical needs by ensuring their access to life-changing therapies, she also reduces the administrative burden patients face when navigating healthcare.

Jennifer has built strong, collaborative relationships with internal teams and external partners, including Cancer Centres across Canada, to simplify the patient treatment journey and facilitate effective communication between patients and their healthcare providers. An empathetic and inspiring team leader, Jennifer fosters a vibrant workplace culture where employees are encouraged to learn and encouraged to pursue innovative ideas.